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Frequently Asked Questions

A personal credit report is information about your credit history payment behavior that is provided to SIMAH by all member banks, financial institutions, and other credit grantors registered with SIMAH. It provides information such as your credit or loan history, identity information, credit accounts, loans, credit cards, payments, and recent enquiries etc.

A variety of businesses check your personal credit report to make lending decisions. Banks check the personal credit report before approving credit cards and loans, including mortgages and auto loans. The credit report affects many part of a person’s life, hence it's important that the information included in the report is accurate and positive. The personal credit report is the sole and comprehensive source of information about an individual with the creditors.

The personal credit report contains basically all credit information including your national ID, date of birth and employment information which are used to identify you as an individual. The report also includes the type of credit facility undertaken (incl. credit card, auto loan, mortgage, etc.), the date of opening accounts, the credit limit or loan amount, the account balance and detailed payment history amongst others.

All the individual’s personal Information and subsequent updates to the information comes to SIMAH from the credit lenders (who is a member of SIMAH) like banks, credit card companies, housing loan companies, post-paid mobiles companies, financial institutions etc. All these lenders share the personal credit information with SIMAH who collects & exchanges this credit information between its members.

  • If you are an individual and a resident of KSA (local or expat) and wish to generate your personal credit report then your 1st report is free
  • Refer to the credit information law to know more: http://www.sama.gov.sa/en-US/Laws/BankingRules/CreditInformationSystem.pdf
  • SIMAH also offers paid packages for multiple reports for individuals to suit their requirement. To view consumer report packages visit: https://www.simah.com/en/personal/packages/Pages/default.aspx
  • You first need to create an account to get your credit report through your bank. After registration, you will receive a text message containing your password, which can be used to obtain your credit report and begin benefitting from other SIMAH’s services.
  • Click https://simati.simah.com/en/login
  • Fill your National ID and Registered Mobile Number
  • Click Forgot Password – you will receive an SMS Code on the registered mobile number.
  • Use the Unique SMS code on the website to set your new password.
  • Make Sure your personal information on the Credit Reports is Accurate:
  • Pay Your Bills on Time
  • Work on Paying Off Debt (Rather Than Just Moving It Around)
  • Check for – and Remove – Any Incorrect Information on Your Credit Report
  • Reduce Your Debt-to-Income Ratio
  • Don’t Apply for an Abundance of New Credit

If you want to update your personal information please send required documents to Cs@simah.com

If you believe any information on your personal credit report is inaccurate or incomplete you can raise a dispute case and tell us specifically why you think it’s inaccurate or incomplete. Log through your personal account in SIMAH website under Dispute, make sure that you read dispute instruction and tips, fill all needed field and attach supporting documents then submit your dispute.

A bounced cheque will be registered in your credit report if the cheque was used for payment, but it could not be processed for insufficient balance or no balance to fund the payment and was not settled for more than 60 days. If you noticed a registered bouncing cheque in your credit report which was already settled with the beneficiary (during or after 60 days from being bounced). Log through your personal account in SIMAH website under Dispute, make sure that you read dispute instruction and tips, fill all needed field and attach supporting documents that proves the bouncing cheque settlement then submit your dispute.

According to Implementing Regulations for Credit Information Law (IR of CIL), dispute cases shall be closed within 30 business days. In SIMAH we are working continuously to close all dispute cases as soon as possible although it depends on many factors as dispute details, document provided and member response. Customers can also track their dispute cases through their personal account in SIMAH website under dispute tracking.

If you have the original copy of the cheque then raise you dispute via website and bring it to the bank or SIMAH Center.

If you don’t have the original copy of the cheque then you can raise a dispute from SIMAH website and attach the following documents:

  • If the beneficiary is an individual: a signed letter from the beneficiary contains the cheque number, amount and bank name where this letter confirm that beneficiary did receive the cheque amount with the letter should contain the bank or police authentication.s
  • If the beneficiary is a company: a signed letter from the company contains the cheque number, amount and bank name where this letter confirm that beneficiary did receive the cheque amount with the letter should contain Riyadh chamber of Commerce authentication.

SIMAH Business Credit Report is a report on payment history related to credit agreements in the name of a business. It will indicate if a business makes regular payments to debtors. Defaults and decisions of the court of execution against that business is also recorded.

A business credit report provides the following information on a business:

  • Demographics
  • MOARIF
  • Registered Address
  • Credit Summary
  • Delinquency Summary
  • Default Summary
  • Bounced Cheque summary
  • Previous Enquiries
  • Execution Judgment
  • Member Narrative
  • Company Narrative
  • Public Notices & Disclaimer

Accuracy of the profile: Ensure the data shown in the business credit report is accurate and up-to-date. Information seen by the lenders will decide the level and value of credit which will be offered to the business —even minor errors in the business profile can make it more difficult for businesses to qualify for a loan.

Make Prompt Payments: The promptness with which a company pays its bills is one of the driving factors that impact business credit ratings. For maximum impact, pay invoices ahead of the due date. The greater the number of days a company pays sooner than terms the greater the impact it will have on its business credit scores.

Not applying for new business credit cards or loans too frequently resulting in numerous credit enquiries, which will look bad on the report.

Keeping personal and business accounts separate - Using a separate credit account for your business and personal expenses is great for a number of reasons and can help build business credit and developing a credit history with manageable debt is healthy.

If you are a business owner in KSA and wish to generate your businesses credit report then as per the credit information law http://www.sama.gov.sa/en-US/Laws/BankingRules/CreditInformationSystem.pdf regulations you can generate the report by registering online on the SIMAH website https://www.simah.com/

An official, certified credit certificate, the Certificate is issued to members of the business sector to show their total credit exposure to banking and non-banking sectors. This Certificate is used as a requisite to securing a government project or competing in a tender bid.

Business owners in KSA can generate their Certificate of Credit Record Soundness by registering and paying on the SIMAH website To generate Certificate of Credit Record Soundness click here: https://business.simah.com/English/Business/login

You can raise a business dispute by visiting the below link: https://business.simah.com/English/Business/login

Contact: sales@simah.com to become a SIMAH member – you will require the following documents to become a member:

  • Membership Requesting Letter
  • Valid CR copy
  • Member’s Contact Information
  • Membership proposal
  • Other documents
  • Article of Association (AOA) is required whenever a company and its multiple subsidiaries are requesting one membership agreement

SIMAH vast repository of credit information arguments and benefits the credit underwriting and portfolio management efforts. Members have access to consumer and company Credit Information Reports, Credit Scores and a host of value added and statistical tools that help them constantly monitor their portfolio from acquisition to collections stage. This allows members to increase their ability to identify lending opportunities, mitigate risk and ensure business success and growth.

  • More accurate, real time and improved credit reporting data.
  • Mitigates risk for the lender and reduces the number of non-performing assets.
  • Shares reporting data, ensuring that the same asset is not used to underwrite multiple loan agreements.
  • Increase competitive advantages and build customer loyalty.
  • Provides more reliable data for faster approval processes.
  • Provide analytical abilities for better understanding on own institutions and the industry.

Credit score is a statistical number that evaluates an individual’s creditworthiness and is based individual’s credit history. It is a concise graphical reflection of the personal Credit Report. Lenders use credit scores to evaluate the probability that an individual will repay his or her debts. The higher the score, the more financially trustworthy a person is considered to be. The SCORE is designed to predict risk, specifically, the likelihood that individual’s may become seriously delinquent on their credit obligations.

Using and paying your credit cards, mobile phone and loans on time is one of the quickest ways to increase your score. If you don’t currently use any credit products, consider creating a positive ‘track record’ by using and paying a credit card in full each month. Also, make sure your mobile phone post-paid account is in your own name, rather than a family member’s name and pay it on time.

Your score is updated once a month.

In general, scores do not change that much over time. But it's important to note that your score is calculated each time it's requested; either by you or a lender. And each time it's calculated it's taking into consideration the information that is on your credit report at that time. So, as the information on your credit report changes, your score can also change.

Using and paying your credit cards, mobile phone and loans on time is one of the quickest ways to increase your score.

Not necessarily. Two different banks may make a different decision for the same customer. Each bank has their own criteria which may include your score, your debt burden (which factors in your income), and other bank policy factors. Different banks have different risk threshold – one bank might reject the application and another might accept it due to these differences in their policies.

Your credit score is calculated from the credit data on your credit reports. It considers data such as your loan, credit card, and mobile phone Payment history, amounts owed, length of your credit history, and new credit and types of credit in use.

No. However, the banks will factor your income into their credit decision as part of their debt burden calculation. The debt burden calculation is the ratio of your income to your debts and expenses.

Your score actually calculates two different ‘ages’ for you. First, is your calendar age, meaning how many years old you are. Your age is not itself indicative of being a good borrower, but rather your credit usage for someone of your age. For example, if you’ve already been paying on your mortgage by the time you are 30 years old, your credit behavior is very mature for your young age. The second ‘age’ is your credit age. This is calculated by looking at the first date you opened a credit account such as a post-paid mobile account, credit card, or loan in your own name. The ‘older’ your credit age, typically better since you are showing the bank that you have a history of using credit.

Your credit limit alone is not a factor in your score. However, the ratio of your outstanding balance to that limit is a very important factor. For example, if your outstanding balance is 20% of your limit rather than 80% of your credit card (or telecom), the bank will view this as favorable. If you are always near your limits, this could be a negative factor because it may mean that you are over indebted.

The approval of the loan application is a decision that lies with the lender. The lender may be a bank, a credit card company, auto dealer or any other company that does business on credit. They would usually take into account the individual’s credit score, internal policy guidelines, risk appetite as well as additional information that they may request from the applicant. SIMAH only provides information to these Institution about the individual and corporate’s and does not decide whether the loan should be disbursed or not.

If you have been declined credit firstly you should find out why? There are a number of factors that may result in an application for credit being refused including:

  • Level of income and other resources to meet the loan repayments
  • Number of other loans and other financial commitments you have

Your credit history may include information such as previous bankruptcy, defaults, serious credit infringements, high number of credit applications and poor repayment history. By getting a copy of your credit report you can better understand where you stand when it comes to applying for credit. It is important to check your credit report regularly to ensure it is accurate.

To view your latest SIMAH credit report click here:

The information is updated weekly by the members.

Your Information is updated by the Credit Institution (Banks, Credit Card Company, etc). Please get in touch with your creditors and ask them to update your records. When your creditors send their weekly to SIMAH they will include your new information and your credit report will be updated.

Alternatively please contact SIMAH https://www.simah.com/en/customersupport/Pages/contact-us.aspx

SIMAH cannot delete or change records reflecting on your Credit Report on its own; we simply collect records of individuals provided to us by our members (Banks and financial institutions).